Frequently Asked Questions
Check out both sets of Frequently Asked Questions to find answers to common questions about our membership program and your visit at Tyler Arboretum.
Q. How do I use my Tyler membership for free admission to 300+ gardens?
A. Simply present your Tyler membership card at a participating garden to receive free general admission or other benefits. Here is the complete list of gardens. We recommend that you call before you visit. Each garden has its own unique admissions policy and some gardens have certain exclusions for special events, etc. Our members also receive free general admission to the Colonial Pennsylvania Plantation at Ridley Creek State Park.
Please note: As of December 31, 2017, Morris Arboretum is ending its reciprocal agreement with Tyler Arboretum. This means that Tyler members will no longer receive free admission at Morris, and Morris members will no longer receive free admission at Tyler. We regret the end of this popular partnership but know you’ll continue to enjoy your many other Tyler membership benefits. Also, going forward Tyler members will receive $2 off adult general admission at Winterthur as part of the Brandywine Explore & Save program. Thank you for your loyal support of Tyler.
Q. How do I use my Tyler membership for free admission to 950+ museums?
A. If you are a member at our Steward level or above, simply present your Tyler membership card at a participating museum to receive free general admission or other benefits. Participating museums can be found here and here. We recommend that you call before you visit. Each museum has its own unique admissions policy and some museums have certain exclusions for special events, etc.
Q. Do we have to live in the same household to get a membership together?
A. No, but mail (such as the Tyler Topics newsletter and renewal letters) will only be sent to one address.
Q. Can I bring my grandchildren to visit Tyler?
A. Family level members receive free general admission for up to 4 grandchildren at a time. Family Plus level members and above receive free general admission for up to 6 grandchildren at a time.
Q. Can a caregiver bring my children to visit Tyler?
A. If you are a member at our Family Plus level or above, one caregiver (accompanied by your children) may use your membership card for free general admission when you are not present.
Q. Can I lend my membership card to a friend or family member to use?
A. Memberships are non-transferable and can only be used by the named cardholders. However, if you are a member at our Family Plus level or above, one caregiver (accompanied by your children) may use your membership card for free general admission when you are not present.
Q. When will I receive my guest passes?
A. Your guest passes are mailed with your membership cards when you join or renew. If you have not received them, please call 610-566-9134, ext. 209, Monday-Friday, 9 a.m.-5 p.m. or email email@example.com.
Q. Do I receive discounts on child/grandchild program tickets, eco-birthday parties, & summer camp?
A. A Family level membership or above is required to receive discounts on youth and family programs, members-only events, eco-birthday parties, and summer camps for children/grandchildren of all ages, even those under age 3. Discounts are valid for your children/grandchildren only (not other family members or friends).
Q. How do I purchase an event/program online and receive my member discount?
- First, go to our calendar and click on the event or program.
- Then click the link to register.
- Now in the upper right hand corner, you must either register for an online account or sign in to the one you’ve already created. If you are registering for the first time, be sure to use the same contact information you used to sign up for your membership. This is important so your online account can automatically link to your membership.
If you’re having trouble, please call 610-566-9134, ext. 209, Monday-Friday, 9 a.m.-5 p.m. and we’ll be happy to assist you.
Q. What discounts can I receive at retail & community partners?
A. Members receive 20% off one order at White Flower Farm. When you receive your membership cards in the mail, you will also receive the postcard needed to redeem this discount.
You may also present your Tyler membership card at Longwood Gardens, Brandywine Zoo, and other regional attractions to save $2 off adult general admission. Here is the complete list of attractions. One discount per cardholder per visit. Blackout dates apply.
In addition, Tyler members receive one free ticket when they buy a regular priced ticket to any Delaware County Symphony performance. Pay at the door with your current Tyler membership card or call 610-879-7059 to purchase tickets.
Q. How do I get my free magazine subscription?
A. To redeem your free subscription to Better Homes and Gardens or Martha Stewart Living magazine, visit publicgardensmagoffer.com.
Q. How can I receive the Tyler Topics newsletter via email only?
A. To receive Tyler Topics via email only (not via mail and email), call 610-566-9134, ext. 209 or email firstname.lastname@example.org.
Q. Can I use my membership when I visit with a group?
A. No, membership admission benefits may not be used for school or group visits.
Q. How long is my membership?
A. Your membership lasts one full year from your month of purchase. If you are renewing your membership, 12 months will be added to your current expiration date.
Q. When will I receive my membership card?
A. Your membership card will be mailed within two weeks. If you’d like to visit before then, simply give your name at the Visitor Center and we can see in our system that you are an active member.
Q. My membership card has been lost/stolen. Can I request a new card?
A. Yes, please call 610-566-9134, ext. 209, Monday-Friday, 9 a.m.-5 p.m. or email email@example.com.
Q. Can I give a Tyler membership as a gift?
A. Yes! Buy a gift membership online here. When you choose the membership level that you would like to give, be sure to check the box that says “This membership is a gift.” You can also buy a gift membership at the Visitor Center during open hours or via phone at 610-566-9134, ext. 209, Monday-Friday, 9 a.m.-5 p.m.
Q. How can I upgrade my membership?
A. To upgrade your membership and enjoy enhanced benefits for the remainder of your membership year,call 610-566-9134, ext. 209. You will pay the difference between the price of your current level and your new level. Your membership expiration date will stay the same. Thank you for being a member!
Q. Is my membership tax deductible?
A. Yes, the cost of membership is tax-deductible, minus the value of guest passes received ($15 each).
Tyler Arboretum is a nonprofit 501(c)(3) organization. The official registration and financial information of Tyler Arboretum may be obtained from the Pennsylvania Department of State by calling toll free, within Pennsylvania, 800-732-0999. Registration does not imply endorsement. Tax ID: 23-1417540
Q. How can I ask a question that hasn’t been answered here?
A. Please call 610-566-9134, ext. 209, Monday-Friday, 9 a.m.-5 p.m. or email firstname.lastname@example.org.
Q. How do you read a plant identification tag?
- First line: Common Name
- Second line: Botanical Name
- Third line: Cultivar or Variety Name
Q. Do you have dining facilities?
A. Tyler Arboretum does not have dining facilities, but we do sell drinks and snacks in the Visitor Center. Guests are always welcome to bring food and drinks and enjoy our picnic areas. Sorry, no outside alcohol is allowed. We are also happy to recommend affordable options at the Country Deli on Rte 352 and Chick Fil-A of Lima on Rte 1. There are also several food options in the nearby town of Media.
Q. Where are the restrooms?
A. Public restrooms are located inside the Barn, under the ramp.
Q. Do you have a water fountain?
A. Yes. Our water fountain is located on the path from the Visitor Center, in front of the Storybook Houses.
Q. Are your grounds ADA-accessible?
A. Tyler is a naturalistic landscape and access to plants and garden displays is often on turf or mulched surfaces. Paved surfaces include the path from the Visitor Center to the Barn, historic buildings, and Pond, and the ADA-compliant Scenic Loop and paths in the Wister Rhododendron Garden. Thoreau’s Cabin, Fort Tyler and the Tulip Tree House are ADA-accessible.
Q. Do you have a first aid station?
A. If you are able, return to the Visitor Center for basic first aid supplies. If you are hurt and need assistance, please call (610) 566-9134 and a staff member will help you. If it is an emergency, please dial 911.
Q. Can I have my wedding/retirement party/shower at Tyler Arboretum?
A. Yes. We have an exclusive contract with Jeffrey A. Miller Catering for all event rental needs. You can contact Angela DiLella at email@example.com for all inquiries.
Q. Tyler seems like a great place to learn more about the natural world. Do you offer tours and classes?
A. Yes! Guided tours are available seasonally for schools, scouts and community groups. We also offer public programs for kids, families and adults throughout the year. Topics range from gardening, nature, botanical arts and even health and wellness. Check out our calendar for more information.
Q. How can I become a member?
A. You can show your receipt to Visitor Center staff before you leave and apply today’s admission toward a membership on site. You can also sign up for membership from home by visiting our website at www.TylerArboretum.org/membership.
Q. I would like to become more involved at Tyler. Can I volunteer?
A. Absolutely! We depend on volunteers to make Tyler such an enjoyable place. Contact the Volunteer Coordinator at firstname.lastname@example.org for more information.
Q. Is there accommodation nearby?
A. Although Tyler Arboretum does not offer rooms, to find and compare hotels near Media, check HotelsCombined.